ERP Implementation

An Overview: The Customer

The client is one of the largest retail chains for electronic goods in a country in Latin America. The client offers variety of electronic products ranging from plasma television to compact discs of recognized brands. The client owns outlets which are strategically located in the country and is managed by more than 500 employees. The company is engaged in both wholesale and retail operations for electronic goods across many countries.

The structure of the organization is that it has one main location from where all the major operations like procurement for the organization and accounting is carried out and at the same time it has many outlets which are not just responsible for the sale and maintenance/ repair of the products but also maintain their separate inventory.

Key Challenges
  • All the operations were managed by an old application developed in Foxpro, any customization and enhancements to the application were next to impossible due unavailability of resources and lack of knowledge of the application.
  • No automated means of tracking inventory movements at outlets.
  • No control over pricing for the products.
  • Integration of the various departments of the organization.
  • Centralized organization of data with decentralized distribution of data.
  • No Single Point of Contact to gather the exact requirement for the solution.
  • Tracking of all the information and alerts in case of shortage or slippages at any level.
  • The lack of processes induced risk in terms of compartmentalization of knowledge.
  • Evolve company-wide architecture and technology standards to reduce Total Cost of Ownership of Solution.
  • Introduction of new processes which were specific to the client.
  • No support for ageing analysis of the customers and their buying behavior.
  • Unnecessary blocking of inventory.
The Solution
  • Distributed, multi-threaded, modular web-based application was provided with rich user interface.
  • Automated functionality of all the departments of the organization.
  • Implemented industry best practices.
  • Introduced business rules and workflow for better control.
  • Business Intelligence module which created dynamic drill down BI reports.
  • Purchase forecast process.
  • Introduced processes specific to client and integrated them with other modules, for example. Layaway, Merchandise Club
  • Service oriented and distributed application which leveraged existing and future hardware resources and achieved reduced Total Cost of Ownership.
  • 100% Java, N-tier architecture empowers the application to be deployed over any platform of choice.
  • Mobile interface to take important decisions on the move.
  • Normalized database structure removed data redundancy.
  • Dynamic business rule engine.
Business Benefit
  • The architecture empowered the customer to control their business from anywhere in the world.
  • Automatic fault tolerance at application and data level ensured 24 hour * 7 days a week access and no data loss.
  • Helping purchase managers to plan procurement for the organization.
  • Ability to grow to support increased volumes of users and data
  • Modification the business rules as and when required.
  • Total scalable architecture.
  • Proper tracking of merchandise by introduction of barcode.
  • Flow of information among different functions of an enterprise, while also permitting information sharing across organizational units and geographical locations.